Which scenario or which time the "On demand JIRA under maintenance" will be occured?

[srinivasan radhakrishnan]

Hi All,

I am new user for "On deman JIRA". I am migrating the items for SharePoint 2010 to "On demand JIRA".

It the migarated time, "Under maintenace" error will be occured and it will be present more than 2 hours.

Please share the below information,

1. When or which time the "On demand JIRA" is under maintenance will be occured?

2. Which scenairos "On demand JRIA" goes under maintenance?

Thanks.

[Justin Alex Paramanandan · Accepted solution]

Hi srini,

Here is a documented list of maintenance windows for OnDemand: Atlassian OnDemand Maintenance Windows

The normal scenario where an OnDemand instance would go down temporarily would be whenever there's an upgrade going on. This may include:

• application upgrades
• plugin updates
• infrastructure changes (network related)
• bug fixes

Other than this, if your instance goes into maintenance mode, it would normally mean:

• security fixes (you'll be informed via email a few days in advance)
• an issue within your instance (in which it is advisable to raise a support ticket to enquire what has happened):
  • OutOfMemory
  • Database issues