Why I can't set SLA Status this filed?

[Cecilia Chu]

I added a new text field in view screen, named "SLA Status". This filed type is  "Text Field (single line)".
It be populated base on Time to resolution this field.
I added a post-function in CST this issue type's workflow, When I click resolve transition, It not works, appear error.

Please check the code:

string timeToValue = timeToResolution;
// Get index of last '|'
int index = lastIndexOf(timeToValue, "|");
int length = length(timeToValue);
if(substring(timeToValue, index+1, length) < 0)

{ slaStatus = "Breached"; }

else

{ slaStatus = "Met"; }

I will attached some screen shots.

[Andrew · Accepted solution]

Hi @Cecilia Chu ,

Maybe field no have screen in transition? Try add some screen in transition and associate field with screen.

B.R.

[Cecilia Chu]

I tried add this field in popup screen in transition, not works.☹

[Cecilia Chu]

2019-07-02 16:27:42,024 https-openssl-nio-8443-exec-102 ERROR mawanadmin@ksd.kingland.cc 987x128979x1 h97z3y 113.235.120.135,10.20.0.69 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 141 from workflow 1046688 on issue 'DATASUPP-11794'
com.keplerrominfo.sil.lang.SILException: Exception while executing SIL program >>CustomerServiceTicket/SetSLAStatus.sil<<: You can not set a SLA Custom Field value!
at com.keplerrominfo.refapp.sil.impl.AbstractSimpleLanguageService.interpret(AbstractSimpleLanguageService.java:178)
at com.keplerrominfo.refapp.sil.impl.AbstractSimpleLanguageService.interpret(AbstractSimpleLanguageService.java:129)
at sun.reflect.GeneratedMethodAccessor866.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy3946.interpret(Unknown Source)
at com.keplerrominfo.refapp.sil.SILRunner.interpret(SILRunner.java:95)
at com.keplerrominfo.jira.plugins.jjupin.workflow.SilPostFunction.execute(SilPostFunction.java:50)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:830)
at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:787)
at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:492)
at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:161)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 48 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 4 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 12 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 58 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.keplerrominfo.sil.lang.SILException: You can not set a SLA Custom Field value!
at com.keplerrominfo.jira.plugins.jjupin.servicedesk.sil.cf.ServiceLevelAgreementCFDescriptor.toJiraValue(ServiceLevelAgreementCFDescriptor.java:48)
at com.keplerrominfo.jira.commons.ivm.AbstractIssueFieldGS.setSILValue(AbstractIssueFieldGS.java:32)
at com.keplerrominfo.jira.commons.ivm.SILIssue.saveToIssue(SILIssue.java:160)
at com.keplerrominfo.jira.commons.ivm.SILIssue.saveFieldsToIssue(SILIssue.java:127)
at com.keplerrominfo.jira.commons.ivm.DefaultIssueVariableResolver.applyResults(DefaultIssueVariableResolver.java:60)
at com.keplerrominfo.refapp.sil.impl.AbstractSimpleLanguageService.interpret(AbstractSimpleLanguageService.java:166)
... 294 more