Why I cannot upload images and attachments?

[zhu.yankun]

Recently, when I uploaded the images or attachments when creating tickets, I'll receive the "Fail to load" notification. Meanwhile, I cannot view images uploaded by others with the same notification

Have you got the same thing? Do you know how to address this issue?

Thanks!

[Ollie Guan]

Hello @zhu.yankun ,

It seems to be an known defect.

There are some temporary solutions in the following post, hope it will help you.

https://community.atlassian.com/t5/Jira-questions/How-to-fix-quot-failed-to-load-quot-error-at-attachments-in-Jira/qaq-p/952044