Why Jira automatic logout frequently?

[Raw Main]

Installed JiraSoftware (v8.5.1#805001-sha1:c5b54a7). Very frequently automatic logout. Follow this topic:

https://community.atlassian.com/t5/Jira-questions/Jira-user-session-timed-out-too-quickly/qaq-p/331522

Even set number from 30 to 300 in the /conf/web.xml:

```
<session-config>
<session-timeout>300</session-timeout>
</session-config>
```

It also automatic logout within one munite!

[Adrian Stephen]

Hi @Raw Main 

Are you using any 3rd party authenticator? If yes, please check this article  :

• https://confluence.atlassian.com/kb/when-using-a-third-party-authenticator-user-sessions-may-terminate-earlier-than-expected-when-idle-933071468.html

[Raw Main]

Hi @Adrian Stephen

Thank you for your reply.

I am just using Crowd as a SSO service in my cluster.

It happened when I want to create data sometimes.

I don't know whether due to the spec of server.

I deployed Jira Software with systemd on RedHat OS.