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Why am i unable to access Jira project management

diksha dwivedi
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February 6, 2023

As per your billing plan, I have access to my existing account till the 5th of march, then why am I unable to use atlassian jira. Please help me out as soon as possible.

2 answers

1 vote
Mayur Jadhav
Community Champion
February 6, 2023

Hello @diksha dwivedi ,

Welcome to the Atlassian Community!!

Could you please share a screenshot it will help us to identify the issue and based on that we can troubleshoot.

 

Regards,
Mayur

Bizolutiontech
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February 6, 2023

Screenshot from 2023-02-07 11-04-21 (1).pngScreenshot from 2023-02-07 11-04-12.pngScreenshot from 2023-02-07 11-04-21.pngimage.png

0 votes
John Funk
Community Champion
February 6, 2023

Hi Diksha - Welcome to the Atlassian Community!

You will need to open a support ticket with Atlassian.  Use the option for Billing, Payments, and Pricing.

https://support.atlassian.com/contact/#/

John Funk
Community Champion
February 6, 2023

Your screen shots all show for Atlassian Access. Is that the only product you are using? Click on the Products menu in the top nav bar to see what is is loaded and might need to be paid. 

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