Why are emails not generated on Issue Creation anymore?

[Justin Jose]

Our projects have a notification scheme that allows for emails to be generated to be sent to the reporter on issue creation. However it is not working and the notification helper is not signaling anything wrong. When I check our mail queue it is not even generated. But when I add an assignee, comment, transition, etc then the mails are being generated. Only not for issue creation

[Nic Brough -Adaptavist-]

Has an admin removed "reporter" from the "on create" line in the notification scheme?  Or whatever it was in there that was causing them to be notified?

Also, check the workflow.  Has someone changed the event fired on create?

[Joe Pitt]

If the user has notifications turned off for their actions that would explain it. 

[Florian Bonniec]

Hi @Justin Jose 

Do you send the Issue Created Event in the postfunction of the workflow associated with your issue ?

Does it happen to every projects ? To any users ?

Reagdsr

[Justin Jose]

It doesn't happen to every project. It's for specific projects it happens.  Our notification scheme asks that emails be created on issue creation for watchers, assignees, and reporters. We don't have any postfunctions prohibiting the emails generation. After the issue is created, all transitions, edits and other things send emails. It's only issue creation that does not. 

[Florian Bonniec]

The notification scheme is based on the event so if someone updated the event trigger at the end of the Create transition, it will not send any notification.

Regards