Why can't a Confluence user see a Jira ticket when Anonymous Access is enabled?

[Richard Martin]

I have a Confluence group set to only have Confluence access and to only one space. This space is being designed to provide users with information on Jira tickets without having to pay for full Jira licenses. For some reason, even though the Browse Project permissions are set to Public, they still can't see issues in the Jira filter.

Beyond that, I then tried to have a ticket linked opened. They did not have permission. I pasted the same URL into a incognito browser and it came up immediately. Why does the rest of the internet have access to my Jira tickets, but not people with Atlassian accounts who just don't have Jira Software access?

[Trudy Claspill]

Hello @Richard Martin 

I thought I read about this same question in another post, but I haven't been able to find it.

The closest thing I've found is this suggestion concerning Confluence Guest users trying to view Jira issues in a public project.

https://jira.atlassian.com/browse/CONFCLOUD-72912

[Richard Martin]

Yeah the users I have are not guests in Confluence but fully licensed. Everything I've read on the forums tells me that what I'm trying to do should just be possible. I'm just wondering if I've found a bug or if there a permission somewhere that I'm missing.