Why do the users see possible statuses (transition options) even though they don't have the rights

[Sidar Yarar]

I have a project where internal and external work together. Depending on the Group, users can perform different transitions. So far so good, my question: Why do the users see possible statuses (transition options) even though they don't have the rights to transition the Issue there? Can I change it to only show transitions they are allowed to do?

[Steve Long -Evelon-]

Hi @Sidar Yarar

Sure, this can be done. In order to ensure users don't see the transitions that they don't have permission to carry out, you need to use Conditions. Doc for ref: Configure advanced issue workflows 

Conditions control whether a transition should be executed by the user. As examples, conditions can be used to:

• allow only the reporter to execute a transition.
• allow only users with a certain permission to execute a transition.
• allow execution only if code has, or has not, been committed against this issue.

You'll need to create a Condition on the transitions that you only want to be visible to certain users and specify that only a particular user group can execute them, for example.

Hope that provides some insight - Steve.

[Sidar Yarar]

@John Funk @Evgenii @Sayed Bares _ServiceRocket_ @Steve Long -Evelon- The transition has a user in the project role condition, but the other users can still see the transition. When the other users try to execute the transition, they get a error that they don't have permission, but I don't want them to see it at all.

[John Funk]

Hi Sidar,

If you use the Validator, the user can still see the transition and would just get an error if they don't meet the parameters of the Validator. 

If you use a Condition and the user does not meet the Condition, then they will not see the transition at all. Which I think is what you want. 

[John Funk]

Can you share a screenshot of the transition with the details? 

[Sidar Yarar]

I fixed it by expanding the workflow. Unfortunately, it wasn't possible without this workaround.

[Evgenii]

Hi, @Sidar Yarar 

If you want to hide transitions, you have to use Conditions in transition options. This function decides, is transition visible to user or not.

[Sayed Bares _ServiceRocket_]

@Sidar Yarar Yes with User Is In Any Group condition you should be able to do so. You can allow only certain people to see the transitions based on groups.

Hope it helps!