Why does the Teams notification via Jira Automation fail?

[Benjamin Buchwald]

Hello Community,

since May 2025 my Jira automation is not working as usual. It should automatically send a notification to our support channel in Teams when a work item is created.

The rule is structured as follows:

When: Work item created
Then: Send web request

I am aware that there have been changes, but the existing instructions did not help me. Additionally, I can no longer add a new webhook in the Teams channel where I am admin.

Has anyone had similar experiences or a solution?

Best regards

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. If you are using MS connector then there is a change. https://community.atlassian.com/forums/Automation-articles/Update-on-sending-Microsoft-Teams-messages-with-Atlassian/ba-p/2780258