Why doesn't my project board appear in my project sidebar? (June, 2024)

[Leo Stevens]

I've seen traffic around the same exact issue, but since they were all older, I'm restarting this thread.  The suggestions on the previous thread didn't help.  Our team could see our Kanban board yesterday, and with no changes to our project settings, we can't see it today.

[Trudy Claspill · Accepted solution]

Hello @Leo Stevens 

First let us confirm that you board hasn't been deleted. If you go to the screen listing all boards, are you able to find your board in the list?

https://<your base url>/jira/boards

Second, you may want to check if there is an incident affecting the Atlassian or Jira Cloud ecosystem.

https://status.atlassian.com/

According to that page there was a partial outage earlier today and the page still shows "infrastructure degradation", so they may still be recovering from the problem.

[Leo Stevens]

@Trudy Claspill when I look for my boards I get this:

I am a Jira user, and I am the admin, so this leads me to believe we are caught in an Atlassian issue.  I'll give it some time to see if they recover.

I also, for fun, tried to click on "+Create Board" while in our project.  I was following the steps there to tie the board to the project shown above (our "TC" project).  That resulted in this error from Atlassian:

Followed by this one:

Seems like they are definitely having issues on their side.

[Trudy Claspill]

When you tried to look for your boards, did you make sure to replace the <your base url> text in my sample URL?

I recommend you open a support case directly with Atlassian ASAP. The updates on the incident in their status page are many ours old and indicate the problem is resolved. If you are still experiencing issues that are related to that problem you should get them re-engaged sooner rather than later.

[Leo Stevens]

@Trudy Claspill yes, I replaced the text in your sample URL with ours.  Actually, I just went to our project URL and in the URL bar, deleted everything after the /jira/ part and added the word "boards" (so then it was .../jira/boards), and that was the message I got.  I'll get Atlassian engaged ASAP.  Thanks for your help!

[Trudy Claspill]

Just in case there was some sort of typo in the URL, an alternative path to try to get to that page is:

1. Click the Your Work menu option.

2. Click the Boards tab in the pop-up that appears.

3. Click the View all boards option at the bottom.

[Leo Stevens]

@Trudy Claspill when I click on "Your work" I only have the "Assigned to me" and "Recent" choices.  I do not have "Boards", "Queues", or "Alerts".

[Trudy Claspill]

You should go to User Management and confirm that you still have access to Jira Software (are a licensed Jira Software user). It is possible that somehow your license to it was revoked but you retain access to Jira Work Management. That would give you the ability to access Jira and access Software project content, but not Software specific functionality like Agile boards.

[Leo Stevens]

Interesting.  Jira Software no longer shows up as one of our products.  So I went to the "Add product" button to see if I could re-add it, and Jira Software doesn't even show up as one of the options anymore.  Here's what they show for products we can select (we already have Bitbucket, Confluence, Jira, Jira Work Management):

[Trudy Claspill]

Atlassian is in the process of collapsing Jira Work Management and Jira Software into a single product and rebranding it as just "Jira".

https://community.atlassian.com/t5/Jira-Work-Management-Articles/Jira-Work-Management-is-now-part-of-Jira/ba-p/2683620

Check if your account has access to the Jira product.

(I'm working in a multiple Site organization so our interfaces may look different.)