Why is my JQL Query not filtering properly?

[Taylor Treece]

I have created a filter to look for issues for a specific client and have the resolution of "unresolved". However, when executing the query I receive issues that have already been resolved and are completed. Here is the query I am using:

"client" ~ HCR or "Client Name"= "HCR" and resolution = unresolved

despite me setting the resolution to "unresolved" I am getting results back containing tickets that have Resolutions such of "Complete" as well as "Unresolved". 

I have also tried using the condition "resolution != complete" and am still getting issues that are marked as Complete.

I am attempting to only see the issues which are unresolved.

Any assistance would be great!

Thank you!

[Johan Soetens _Dumblefy_ · Accepted solution]

Hi Taylor,

you have a keyword OR and as you're not using any parentheses your statement will be evaluated left-to-right.

[Taylor Treece]

Thank you for the quick response Johan. I added parentheses at the beginning and before "and" and it looks like that did the trick.

Thank you very much for the advice I am still learning JQL!

[Johan Soetens _Dumblefy_]

You're welcome, there are many good resources out there and Atlassian also has nice video tutorials on their Training page.

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