Hi @Lyndsey Shi
Please check the workflow diagram
Regards,
Tom Zhu
Hi @Tom Zhu
Workflow shows "Open" to "INVESTIGATION" need "submit", I also did it, seems didn't work.
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Workflow seems correctly configured , could you please check whether you binded the workflow with corresponding issue type as you picture shows.
Sometimes people changed some configure in draft workflow , forget to put it into active.
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Are there any conditions on the "submit" transition?
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As Tom and Nic suggest, you should check for conditions on the Submit transition in the workflow.
As an aside, it looks to me like there are two different things called "Submit" here, which are not necessarily related:
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Thank you all, I think I got the reason why, I will contact right person internally.
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