Why moving issues from one issue type to another removes the resolution and date resolved?

[Felipe Eduardo de Carvalho Oliveira]

I'm trying to change issue types from my project but everytime I change an issue type - through the issue itself or bulk change - it removes the resolution and resolution date. I wonder why and how could I avoid that.

[John Funk]

Hi Felipe,

Check the workflow for the transition to see if there are any post functions that are clearing those fields. 

[Felipe Eduardo de Carvalho Oliveira]

There isn't. And even if there was I'm not actually changing the status, I'm just changing the issue type. Transition should work only if I change a status, doesn't it?

[John Funk]

Ah, you are correct - I read too much in there. 

What does the history say for that issue has to who updated the fields? I suspect there is some automation running somewhere. 

[Felipe Eduardo de Carvalho Oliveira]

Hey John,

The history shows that I updated the field Resolution from "Done" to None". ABout the resolved date it doesn't show anything, but it clears the field too. I'll if there is any automation running, but I doubt it.

[Marlene Kegel - codefortynine]

Is it possible that the other issue type has another workflow associated? 

[John Funk]

There has to be some type of automation running to clear those fields. It would probably be an Field Value changed rule on the Issue Type field. 

[Felipe Eduardo de Carvalho Oliveira]

Guys, checked here. There is no automation related to that action. I'm checking the automation rules in the Jira Settings > Automation menu. Is there anything else that I could check?

[John Funk]

Outside of Automation Rules or Post Functions in the Workflow, I am at a loss for what it could be. 

You probably need to open a Support Ticket with Atlassian and please post back here with the resolution so we can close this one.

https://support.atlassian.com/contact/#/