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Why my jira user who are also in a JWM jira don't receive notification whan they should ?

PARISATO Marie-Hélène
Contributor
October 21, 2024

 

Why my jira user who are also in a JWM jira don't receive notification whan they should ? 
All the notification are on and they don't shut off their notification in jira. But JWM doesn't create email because in audit there is nothing. 

pb de notification email jira work management avec user jira .PNG

here the jira users that have been added to jwm project

2 answers

0 votes
John Funk
Community Champion
October 21, 2024

HI Marie-Hélène,

Are they receiving any emails from Jira at all?

0 votes
PARISATO Marie-Hélène
Contributor
October 21, 2024

not solved

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