Why some of my "in progress" tasks ID are crossed out?

[Izla Kesler]

There are crossed out like if they were done... (like the done tasks)

[Aron Gombas _Midori_ · Accepted solution]

The key is crossed out if the "Resolution" field is not empty.

1. Maybe you workflow is misconfigured to set a value to "Resolution" even when status is "In progress".
2. Or, maybe the issue was "Done" before, but was moved back to "In prorgress", but the "Resolution" field was not cleared (again, misconfigured workflow).

[Izla Kesler]

Hey, yes that's a bit of both I think, thanks.

[Nic Brough -Adaptavist-]

It is also possible to do this if an inexperienced admin has put the resolution field on the issue create or edit screens.

[Laralu]

Hi @Aron Gombas _Midori_ 

This is exactly my problem.

I am using the "resolution" field not only for BUGs  but also for other things. 

For example, I created a status called "PENDING" both for BUGS and TASKS.

And added the "resolution screen" with 2 possible options:

- "external blockage": it means the asignee needs more info from the client

- "internal blockage": it means the asignee needs more info from someone in the team

So everytime someone moves a task/bug to PENDING, it pops up a window asking for the reason. And once completed, the issue would appear "crossed out". 

I am guessing Resolution was created for BUGs resolution (which makes sense).

Is there another way for me to do what I am trying to do? 

Thanks!

[Aron Gombas _Midori_]

"Resolution" is not tied to the "Bug" issue type, but it is tied to a "final status". I mean statuses that represent some sort of a final state, the end of the issue's lifecycle.

And, in this sense, "Pending" should not have a "Resolution". I think a "Select" type custom field named "Blocked by" or something would be a better approach.

[Laralu]

You are right.. "Resolution" is tied to a "final status". Exactly. It does make sense.

I did what you suggested. THANK YOU very much! 

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Izla Kesler ,

please could you check if Resolution is set for those tickets?

Fabio

[Izla Kesler]

Hi,

I think that's the problem, yes.

Thanks,

Izla

[Fabio Racobaldo _Herzum_]

you're welcome @Izla Kesler