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Why there is no email notification to the teammate while I add comment and @my teammate.

Why there is no email notification to the teammate while I add comment and @my teammate.

I go to Jira Issue and add comment with tagging my teammate. However, there is no email notification received. How to solve it? Please advise

2 answers

1 vote

Welcome to the community.

Does the user get any other email notifications from Jira?

If they do, then I would say @ASHU TYAGI 's suggestion is the likely culprit.

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1 vote

@May Fung I would suggest to ask your teammate to check if he has disabled @ mention notifications in his user profile settings

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