Witch case oblige me to create more than email handler ?

[Karim Belhadj]

Hello team

Im using mail handler , i need to know exactly when i should create a new mail handler and not using the mail handler that i have ? It is the case when i have more than one project or more than mail adress ?

Regards

[Nic Brough -Adaptavist-]

Each email handler has a set of config that tells it what to do when it picks up an email.  The main thing they need is the project and issue type (unless you just let it create the default issue type for the project)

So, if you have 4 projects, each with 3 issue types, you are going to need 12 handlers to pick up all the different project/issue-type combinations.

Equally, if you have lots of email addresses, you are going to need one handler for each of them too.