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Work Item Planner Agent - Wont create things in Jira

Rob Little
Contributor
July 7, 2025

Morning.

I have confirmed the following in 2 separate one-atlassian environments. 

When using the work item planner agent, either in confluence, or in Jira, asking the agent to create the epics or issues (ie: from the page action items, or from an epic etc) always fails with errors like

 

“It seems there was an issue with creating the Jira epics directly from the action items on the "Brainstorming" page. However, I can guide you through creating them manually based on the breakdown I provided earlier.”

or

"It seems there was an issue creating the epics in Jira. Please ensure that you have the necessary permissions to create epics in your Jira instance."

 

I've read the agent instructions end to end multiple times, and it definitely seems like it should be able to create items in Jira in these situations. 

What is going on?  Is there anywhere to look for log files?  Audit-log has nothing....

 

Thanks in advance!

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 7, 2025

Hello, Good day. Please move this query to the Rovo community forum at https://community.atlassian.com/forums/Rovo/ct-p/rovo-atlassian-intelligence

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