I'm interested in adjusting my workflow to handle different priority levels. Specifically, I'd like issues with high or highest priority to transition to 'waiting for approval' before progressing to 'In progress' or 'Decline'. For issues with medium priority, they should go directly to 'In progress'. Is it possible to implement this workflow customization?
Hi @Ayush Pathak,
In short - yes. But there's a few caveats here.
Apart from the technical setup, I may want to add that your use case is pretty strange though. It does not make much sense to put lower priority issues immediately in progress while you basically put the highest priority issues on hold.
You probably have good reasons to make a distinction between issues that need approval and issues that can move forward without approval. But it might be a good idea not to use priority to make that distinction. You can perfectly define a different custom field that better relates to the concept of requiring approval. Apart from that, the approach would still remain the same.
Hope this helps!
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