Workflow for all ticket types, can I add to each transition to "clear field resolution"?

[Krisztina TEGLASI]

Hello Community,

I have a question again. :(

Is it possible? 

In workflow for all ticket types, can I add to each transition to any status not being DONE or CANCELLED: "clear field resolution"?

Thank you in advance.

Krisztina

[John Funk · Accepted solution]

Hi Krisztina,

Sure, you can do that. It might be a little overkill depending on your workflow, but if it has many All transitions, then yes it’s a good idea.

[Krisztina TEGLASI]

Hello John!

Sometimes tasks can take more effort and time than we initially expect. I have solved this task/request. :)

Regards,

Krisztina