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Workflow for all ticket types, can I add to each transition to "clear field resolution"?

Krisztina TEGLASI
Contributor
July 11, 2024

Hello Community,

 

I have a question again. :(

Is it possible? 

In workflow for all ticket types, can I add to each transition to any status not being DONE or CANCELLED: "clear field resolution"?

Thank you in advance.

Krisztina

1 answer

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Answer accepted
John Funk
Community Champion
July 11, 2024

Hi Krisztina,

Sure, you can do that. It might be a little overkill depending on your workflow, but if it has many All transitions, then yes it’s a good idea.

Krisztina TEGLASI
Contributor
July 15, 2024

Hello John!

Sometimes tasks can take more effort and time than we initially expect. I have solved this task/request. :)

Regards,

Krisztina

 

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