Workflow transition based on issue field value

[Jemima James]

1. I want to transition from open to closed status when field A has values in (x,y,z) and field B is non-empty. How do I achieve this?
2. When a screen is associated with a transition label, what does it mean? Need an example to understand

[David Fischer]

Hi @Jemima James 

what do you mean by "when field A has values in (x,y,z) and field B is non-empty"? What is supposed to trigger the transition of the issue? Are you trying to transition it immediately after it is created?

[Benjamin]

Hi @Jemima James ,

1. You will need to automate this. You need some sort automation add-on to achieve this.

2. It means a screen pop-up will occur when at a transition point. For example, when a ticket is transition goes from open to close, you may want a pop-up screen having a user fill out the reason for closing.

-Ben 

[Jemima James]

Hi @Benjamin ,

Thank you for your answer on #2.

I use data center version and currently do not have Jira automation add-on (i know its free for older versions). Would it be possible to do #1 using JSU automation suite for workflows or JMWE? If yes, how? 

[Benjamin]

Hi @Jemima James 

JSU and JMWE can't do this. The reason is because of how those add-ons are trigger. They triggered something when a transition occurs. The requirement you have is do something to trigger a transition which is the opposite. For example, those add-ons do some like when you transition from open and close..execute a post-function to add a comment or create another ticket.

Thanks,

Ben

[David Fischer]

Actually, JMWE can trigger a transition upon a Jira event, such as editing fields of the issue. But the question is: what is that event (user action) that should trigger the transition?