Workflow transition depending only on a particular custom field value

[Eshwar Palem]

Scenario is like this:

In Bug issue, if Resolution category has its value as "Post Go-Live RFLX Config Chg" then in that situation issue should be closed with other custom fields as Done, Other than this if Resolution category has different values then this condition should be ignored and a user can close the ticket normally.

[Jack Brickey]

@Eshwar Palem , I'm trying to understand your request better. Are you saying that if someone manually marks an issue as Done w/ a Resolution of "Post..." then you want other values to be automatically updated? Or are you saying that if someone sets a custom field to some value you want the issue to transition to Done? Or maybe something else?

[Eshwar Palem]

hello @Jack Brickey ,

If there is a custom field with three values. I want to apply a condition only on a single value for the next tranisition and for the other values the next transition should be done without any restriction.

Regards,

Eshwar Palem.               

[Jack Brickey]

so my current suggestion based on your input would be to do this w/ an addon like Automation for Jira. there is a free lite version that gives you 300 automations/month. Basically:

WHEN: the specific transition occurs

IF: custom-field = xxx

THEN: issue is closed

[Eshwar Palem]

Yeah in that case we need to write a Script. BTW thank you for that.