Wrong email for Usery, how to change?

[Louise Overmars]

We have a user, and his emailadres is (example ofcourse ;-) )

J.User@jira.nl

He logged in, and everything was fine

After a while he got logged out, but his company's emailadres is

John.User@jira.nl

So he does not receive the mails for a password reset.

We have the Cloud JIRA, but we don't have the managed accounts.

How can i (org-admin) change his emailadres? Or reset the password so that he can change his emailadres himself.

If anyone can help, let me know, Please

Greetings

[marc -Collabello--Phase Locked- · Accepted solution]

As org admin, you can't change the email address of a user.  They can only change it themselves.

One thing you could do is:

• create a temporary email J.User@jira.nl in your company's email administration (separate from Jira)
• let the user change his email in Jira to John.User@jira.nl
• remove the temporary email