when I access Zephyr, getting 'Can't reach this page' error. Not able to see Test Details and Test Executions
This looks more like " cloud service availability " issue to me .
Devika,
Thanks for leaving your comment on the Atlassian portal, but please see these two links below. One will allow for direct correspondence with Team Zephyr's support staff. They will be able to answer any technical questions you may have. The second link are solutions to a similar problem.
https://support.getzephyr.com/hc/en-us (submit a ticket)
Hope this helps,
Team Zephyr
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able to Access Test case but not able to see Test details
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An image of error screen would help understand more.
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