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Zimbra distribution group

Olga Videc
Community Champion
October 17, 2018

Hello, 

I have an interesting problem, I use Zimbra distribution group as request participant, I use custom customer notification template, and I send a custom email with a link to issue to request participants, the issue is I send https://jira.cratis.cc/browse/BB-10 and when it goes there distribution group it changes my email and I get https://jira.cratis.cc/servicedesk/customer/portal/50/BB-10

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Olga Videc
Community Champion
October 18, 2018

Hello, 

Solved, the requesting participant(in this case distribution group) needs a software license, because jira forms a link based on that, although my link was custom it changed it anyway.

Olga Videc
Community Champion
October 23, 2018

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