admin.errors.exception java.lang.NullPointerException

[Carmen Bullock]

I was trying to clone a subtask and I got this error. I tried to clone a parent and I got a 500 error page. What could be the issue?

This is what I see in the atlassian-jira.log:

2019-10-30 11:41:53,938 JiraTaskExectionThread-4 ERROR cbullock-admin 701x11538x1 lvzsp8 10.38.106.95 /secure/CloneIssueDetails.jspa [c.onresolve.jira.groovy] prodsubsercmptid= Yoga11e3rdGen(Type20G8
2019-10-30 11:41:54,029 http-nio-8080-exec-2 ERROR cbullock-admin 701x11538x1 lvzsp8 10.38.106.95 /secure/CloneIssueDetails.jspa [c.a.j.w.action.issue.CloneIssueDetails] java.lang.NullPointerException
java.lang.NullPointerException
at com.atlassian.jira.web.action.issue.CloneIssueDetails.getRedirectToIssue(CloneIssueDetails.java:265)
at com.atlassian.jira.web.action.issue.CloneIssueDetails.doExecute(CloneIssueDetails.java:215)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
... 6 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 57 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 58 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.valiantys.jira.plugins.sql.service.servletcontext.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

[Petter Gonçalves]

Hello Carmen,

Sorry to hear you are facing this problem.

There are some reasons that could be causing the error you are facing when cloning issues. 

By default, JIRA performs a re-index once you clone your issues, and your logs are specifically returning that the re-index has failed. That being said, please follow the steps in the documentation below to troubleshoot your issue:

- Indexing or Cloning Issues in JIRA Throws Indexing Completed with 1 errors 

- Reindexing Failed "com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors" 

If you have any questions about the steps specified there, please let me know.

[Carmen Bullock]

Thank you for this response. If I recall, my Element add-on may cause the issue since I am pulling information from and external database. I reached out to them and it is a bug there were working on last year. I don't know if this was resolved.