alert on no modifications after a period

[Martin Suarez-Viacava]

Hi,

I would like to know if it is possible to get an automated email a jira/greenhoper project was not modificed after a period of time. Sometimes the team forgets to do the daily and a reminder will really help here.

Thanks a lot.

[Martin Suarez-Viacava · Accepted solution]

Thanks a lot for your answers.

The solution was to create a filter that shows the tickets modified (transitioned) the day before and then schedule it to be sent everyday to the team. That way, everybody is up to date and quickly realizes if something is not going as expected regarding methodology within any of the projects/teams.

Thanks again!

[Nic Brough -Adaptavist-]

You can get part of the way there - define a filter like "issues that have not been updated for 28 days and are in status open, in-progress or on-hold". Save it, and then "subscribe" to it. People who are subscribed will get a regular email listing all the matching issues.

It's not quite as powerful or flexible as Jelly, or some of the plugins, but you'll at least get an email.

[Bruno Rosa]

Martin, I don't think there is a way to achieve this using JIRA OnDemand, because you can't run Jelly Scripts on JIRA OnDemand.

However, this can be done on on-premises version of JIRA. I don't think there is a way to get this kind of alert by projects, but it's possible to have this kind of notifications per issue. I believe that what you're looking for is described on the "Jelly Scripts" section of this documentation:

https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System#JIRAasaSupportSystem-EscalationandSLA.

• "The most powerful approach is to write a Jelly script which invokes a saved search (filter), and loops over the issues, adding a comment, transitioning them to a new state (e.g. "Requires Response"), or otherwise letting people know that action needs to be taken."

Hope this helps.