attachments field in Jira issues

[Basil Bubnov]

 Hey, guys.
 

I am sorry for my bad english

Help sort out the problem.

We no longer display an attachment in issues

1.PNG

"Admin ->Where is my field->Attachmets"

2.PNG

Tell me how to get them back in place?

[Dmitry Kustov]

Solved!

Zulfadli Noor Sazali [Atlassian]

Today 2:44 PM

Hi Dmitry,

My colleague just solved this issue. Please do the following

1. Go to Manage add-ons page
2. Choose to show All add-ons
3. Find Atlassian JIRA - Plugins - View Issue Panels
4. Expand to show all modules under the add-on
5. Enable the attachmentmodule

Let us know.

Regards,
Zul

[Nic Brough -Adaptavist-]

Ahh, I see. You had deliberately decided to remove the ability to see plugins completely! I didn't think of that, no-one does it!

[Dmitry Kustov]

I think, it was made accidentally by some user with administrative rights ;) But more chances, it was some artifact from attempts to use add-ons working with attachments.

[Nic Brough -Adaptavist-]

The helper box in the screenshot says that it is on-screen.

[Nic Brough -Adaptavist-]

I'd expect that display if all the attachments have been removed from the issue (or the file system)

One nagging doubt if the files are still attached properly though - could you try temporarily disabling the "drag and drop attachments" plugin?  I've seen it surpress the attachments field in one browser once.

[Basil Bubnov]

Files on the file system is, you can download them Disable the plugin does not work

[Nic Brough -Adaptavist-]

Ok, could you expand on the history and check that the files have not been removed from the issue? Also, if you add another file, does that disappear, but still show in the history? (The plugin was a long-shot - I've only seen it do that once)

[Nic Brough -Adaptavist-]

Sorry, I'm confused - you can download the files without being able to see them? How are you doing that?

[Nic Brough -Adaptavist-]

You say "file appeared" then "but still does not appear"?

[Nic Brough -Adaptavist-]

Ah, ok, that makes sense. Sorry, it's late here, I think I'm getting tired. The attachments should be beneath "Description" and above the tabs you're using, so I was wondering if you could do the really annoyingly technical test and see if you can find the section if you use "show source" and work through the HTML (or use firebug or another source tool to look at the raw page). If it is in the source, then it's hiding for some reason. If it's not in the source, then there's something surpressing it on the Jira side. I know that's a horribly techy thing to do, but I'm getting stuck... Oh, yes, can you confirm you have no javascript that might be doing this, and also you're not using the Quisapps "feild security" plugin or the Behaviours plugin?

[Basil Bubnov]

I'm sorry, I have limited the number of messages. I'm still a beginner and did not receive a sufficient number of likes. (: We have to remove the old to write this to you. Tomorrow definitely try to make your recommendations and write the result. Thank you!

[Nic Brough -Adaptavist-]

No problem, it's an interesting problem, I will keep an eye out for updates tomorrow! (And I'll get some sleep too)

[tousifs]

Is it default screen or new?

[Basil Bubnov]

Это экран по умолчанию. Попробовал переустановить jira с новыми проектами все работает хорошо. Вложения отображаются. Как только восстанавливаю данный из резервной копии - снова исчезает.

[Nic Brough -Adaptavist-]

Ok, so as it works in a new, clean Jira, it must be config in your Jira. So, as we've ruled out the removal of the field from the screen, could you check all your plugins? What happens if you run in "safe" mode with all of them disabled?

[Basil Bubnov]

"Safe Mode" tried - does not help. There are suspicions that it is necessary to look for in custom fields

[Nic Brough -Adaptavist-]

Attachments are not a custom field, I think that might be a diversion. However, do you have any javascript on your custom fields? If an admin is playing tricks to remove the field with javascript for some unknown reason, that would explain it.