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automatic assignment of ticket to reporter when assign is not selected in transistion screen

Abhishree Nagesh
Contributor
January 24, 2019

Hi,

when ticket is moving moving from one status . every status has a transition screen which has a field Assignee.

if assignee field is not selected by the current user who is is working on the ticket in transition screen ,then the ticket must be automatically assigned to reporter.

i am using Script runner add on.

please suggest me solution

 

Regards,

Abhishree Nagesh 

 

1 answer

0 votes
Payne
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January 24, 2019

I'm sure this could be done multiple ways, but here is one that should work, since you mention having ScriptRunner installed. You can create a post function of type Script Post-Function [ScriptRunner]Custom script post-function with the code

if(!issue.assignee)
{
issue.assignee = issue.reporter
}
Abhishree Nagesh
Contributor
January 24, 2019

@Payne

Thanks for your replay

 

Regards,

Abhishree Nagesh

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