basic search for save filter doesn't update

[Phyllis Zhu]

We are having an issue where the basic search is not updating when we switch from one saved filter to another. Toggle to the advanced JQL search bar and the search criteria is updated to show the search criteria and switching to another saved filter shows correctly. Toggle it back to Basic search and it's just stuck showing the same search criteria 


Any ideas? 

[Petter Gonçalves]

Hello @Phyllis Zhu

Thank you for reaching out.

Per your description, I understand that when you are using Basic search and click to switch between the available filters in the left menu, the search bar and issues returned are not getting updated. Did I understand that correctly?

If that's the problem, please provide us with the following information so we can confirm we're are on the same page and properly troubleshoot the issue:

1. I was not able to reproduce the behavior above in my own Jira site, so can you please provide us a step-by-step with screenshots to reproduce the problem so we can follow along and confirm if we can reproduce the behavior by doing the exact same steps?
2. I found a reported bug that might be related to your issue, considering a few different aspects. Can you confirm if you are facing the behavior mentioned in the bug below?
   Basic search resets when search results are sorted 
3. Can you confirm if the same problem happens on a different browser and in incognito mode?

Let us know if you have any questions.

[Phyllis Zhu]

1. Go to my jira instance, click on any saved filter. See the results, look at search bar. 

In basic mode it doesn't show the actual criteria for the search, click on advanced and see the correct JQL statement. 

Click on another saved filter - see that basic search criteria doesn't update. Go to advanced and the JQL is correct

See screenshot in order of actions performed: onlineapps-basic, then advanced, perform-advanced, then basic

2. I don't think this applies, I do not sort any columns and the filters I tried specifically here do not have any sorting in the JQL

3. tried incognito and different browser (safari), same thing still happens 

See screenshot set - LMS incognito -advanced and -shows perform