can a service desk agent transit tickets to Jira software?

[amiram.fuerst]

We have Jira service desk and Jira software. 

How can a service desk agent transit an issue from Jira service desk to Jira Software?

[Nic Brough -Adaptavist-]

The agent could "move" an issue from the service desk project to a developer's software project.

But this would lose the request and from the customer point of view, delete their request.  You should use "create linked issue" to create other issues for the developers to work on.

[amiram.fuerst]

1.  If i am a user in Jira Software, and an agent in Service desk, can i create a new Jira issue , which is linked to the Service desk issue?

2. I don't want the customer to have any view of the Jira issue 

[amiram.fuerst]

I want that all fields filled in the service desk request will be copied automatically to the fields in the Jira issue. How can it be done?