cant upload attachments of size 1MB

[Thuvaragesh Rajagopal]

When I try to upload attachments of size 1MB it fails to upload and shows internal error occurred. please find my Atlassian logs and Catalina logs below.

Catalina.out log:

14-May-2020 11:56:30.483 WARNING [http-nio-8080-exec-10] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://jira.x.com/rest/activity-stream/1.0/preferences?_=1589437590429, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
14-May-2020 11:57:57.886 WARNING [http-nio-8080-exec-19] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://jira.x.com/rest/jddap/1.0/attachment, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
14-May-2020 11:58:03.425 WARNING [http-nio-8080-exec-23] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://jira.x.com/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
2020-05-14 12:00:00,381 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 370ms. Wrote 20390 entities to export in memory.
2020-05-14 12:00:00,382 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup
2020-05-14 12:00:01,622 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup
14-May-2020 12:07:18.340 WARNING [http-nio-8080-exec-1] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://jira.x.com/rest/activity-stream/1.0/preferences?_=1589438237450, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
2020-05-14 12:09:08,743 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2020-05-14 12:09:11,349 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2020-05-14 12:09:11,349 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.

Atlassian log:

2020-05-14T11:51:34.880+0530: 63817.188: [GC (Allocation Failure) [PSYoungGen: 244203K->17915K(227840K)] 722280K->506188K(752128K), 0.0692586 secs] [Times: user=0.09 sys=0.00, real=0.07 secs]
2020-05-14T11:52:12.253+0530: 63854.561: [GC (Allocation Failure) [PSYoungGen: 227835K->26110K(236032K)] 716108K->516593K(760320K), 0.0635251 secs] [Times: user=0.09 sys=0.00, real=0.07 secs]
2020-05-14T11:52:26.062+0530: 63868.370: [GC (Allocation Failure) [PSYoungGen: 236025K->14525K(230912K)] 726508K->505599K(755200K), 0.0537195 secs] [Times: user=0.07 sys=0.00, real=0.06 secs]
2020-05-14T11:55:50.122+0530: 64072.430: [GC (Allocation Failure) [PSYoungGen: 219266K->16206K(233472K)] 710341K->507288K(757760K), 0.0639880 secs] [Times: user=0.09 sys=0.00, real=0.06 secs]
2020-05-14T11:56:21.796+0530: 64104.104: [GC (Allocation Failure) [PSYoungGen: 221006K->15423K(230400K)] 712088K->506505K(754688K), 0.0720065 secs] [Times: user=0.09 sys=0.00, real=0.07 secs]

[Daniel Ebers]

Hi Thuvaragesh,

unfortunately the log snipped does not show anything related to the problem with uploading attachments. Those informational messages are more generic ones - nothing special to worry about.

In case you should not be able to identify a cause from logs I'd also suggest to investigate the underlying server's filesystem. Just to make sure there is no quota (file size restrictions, if you want so) set on operating system level. Although most probably not the case I'd also check for remaining disk space on the relevant partition (the one Jira tries to save the attachments to) and (although least probable) if the file system of the server is consistent.

Cheers,
Daniel