create ticket in jira via specific email address or domain

[Paresh Gandhi]

I want to create ticket in jira via email and limit that to only company domain so that no one from outside shall spam it.

Is it possible to limit jira from accepting email from specific email or domain

[Nic Brough -Adaptavist- · Accepted solution]

Filtering email is far more efficient if done by your mail server - most support simple black/whitelists - if you're on a decent mailserver, frankly, it's one line to say "only accept mail from domains X, Y or Z". Rather than have to process it there, then pass it to Jira and have to write something for Jira to do the filtering.

[Fabio Racobaldo _Herzum_]

This is a great workaround. Great Nic

A custom mail handler could allow to add more own checks in the future but your workaround should work well.

[Paresh Gandhi]

I have to filter it at exchange itselft before sending it to jira .... right?

[Nic Brough -Adaptavist-]

That's not quite clear.

Exchange is not going to send the email anywhere. Jira picks up incoming email from a mailbox that Exchange provides for it to read. What you want to do is tell exchange to dump any email that doesn't match your domain before it puts it into the mailbox for Jira to pick up.

[Paresh Gandhi]

I'm not aware about how to achive this.

Can you please share any reference or addtional information on how to do this?

[Nic Brough -Adaptavist-]

You'll need to read the documentation for the mail server you are using. I'd look for the word "whitelist" in it - a whitelist means "only accept mail from people on this list" (And usually can be set up with rules like "must be from domain X")

[Andy Brook [Plugin People]]

If you dont want to write your own mailhander, JEMH (not free) can whitelist specific remote sender domains, through regular expressions for a remote sener address or domain.

[Fabio Racobaldo _Herzum_]

Hello,

you can't do that using built-in capability. Btw, you could implement your own mail handler. Please, take a look here for more information about how-to do that https://developer.atlassian.com/x/F4SI

Hope this helps,

Fabio