customer portal

[Francesco Mazza]

Hello to all
is it possible to have something like "customer portal" for jra software?

[Francesco Mazza]

Hi Carlos. We have a custom service desk in the company. We do not use that of Atlassian. My need was to create a point to create tickets directly from the customer we support. So I was wondering if there was a chance to create a custom customer portal.

[Carlos Garcia Navarro]

Hello Francesco,  I tried to create my own portal using JIRA software but unfortunately the portal is an extra feature that comes with JIRA Service Desk (and therefore you need licenses to manage the issues entered via the portal). What is your use case?  I'm a fan of Service Desk, so I recommend it (depending on your needs, of course).

Carlos