deleting users

[Jill Pass]

I user Jira Core, but I can't figure out how to delete users who have left the company and rename users whose name has changed.

[Vickey Palzor Lepcha]

Deactivating Users is a better option.

[Jill Pass]

So, how do I do that ?

[Vickey Palzor Lepcha]

If you are a JIRA Administrator with Admin Permissions ( not Project Admin ) - you can browse over to the admin console - select User Management , look for thr user and disable the user.

[Jill Pass]

Unfortunately, this is not shown as an option.  I am an administrator.

A few of the users have an 'edit' option under actions which allows me to deactivate, but the majority just have 3 dots which let you 'edit user groups' and 'view project roles'.

It is a number of these users that I wish to deactivate or delete.

I need to do this to provide licences for some other staff by removing it from some staff who no longer use the system.

[Vickey Palzor Lepcha]

Jill - I guess you have two types of users .

1) Internal JIRA Directory Users - you have the ability to edit and deactivate them.

2) External Directory Users - your organization may  be using an active directory which is used for user management, which does not have those dots.

You might want to contact admins who administer your active directory.

[Jill Pass]

Hello

Thanks for your help, I have now removed the person from the AD group and they have been disabled in JIRA,  just what I needed in this instance.

But, is there a way of making an external user into an internal user