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descriptions not saving in Jira?

Dinesh Baldawa
Dinesh Baldawa
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August 13, 2020

When we create a ticket with a description entered on create. everything else that was entered on create screen make it except for the description. 

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Prince Nyeche
Prince Nyeche
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August 14, 2020

Hi @Dinesh Baldawa 

Most probably you have an unwanted character encoding in the description field or probably you've exceeded the limit of 32k characters.

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Martin Bayer _MoroSystems_ s_r_o__
Martin Bayer _MoroSystems_ s_r_o__
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August 13, 2020

@Dinesh Baldawa are you using some Jira Apps to customize "Create Issue" screen? Can you check workflow "Create" transition and its postfunctions?

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Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
8.8
TAGS
AUG Leaders

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