detect tickets wherein there in no comment for x number of days.

[abhishek burse]

I need to detect tickets wherein there in no comment for x number of days and then send a Chat (MS Teams) notification to the people involved in a ticket in case of absence of comments during a given period of time based on its urgency/criticality.  Can anyone please suggest a way to implement the same. 

PS: I am new to JIRA.

Thanks in advance.

[Trudy Claspill]

Hello @abhishek burse 

Jira does not have a native function that allows you to search for issues based on the date of the last comment.

Are you willing to consider a third party app to solve your problem?

If you are, you might consider Adaptavist ScriptRunner which add a function to search for issues based on lastCommentDate.

https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-keywords

There are other third party apps that extend JQL search capabilities. You can find them on the Atlassian Marketplace.

https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql

Scriptrunner is the one with which I am most familiar.

[Trudy Claspill]

I see you asked the same question in another post and received a similar answer:

https://community.atlassian.com/t5/Jira-Software-questions/Find-all-the-tickets-wherein-the-most-recent-comment-is-3-days/qaq-p/2289731

[abhishek burse]

Hi @Trudy Claspill Thanks for your reply. Actually I don't think we are permitted to use a third party app. I got to know about JIRA automation and probably I think it should work. I will update the solution here if I find anything. 

Thanks

[abhishek burse]

[abhishek burse]

Hi, using Jira automation we can filter out the tickets wherein the most recent comment is 3 days old.