disable answer from email notification

[Monica Ferrer]

Hi,

I have a project which is enabled the email notification when someone adds / edits a comment on the issue I have reported.

Is there any way to disable the possibility to answer on the same email instead of going to the issue and answer with a comment?

The idea is to force that people interact with the jira issue, and not with the email that is not tracked. When I receive the notification of the person XXX that has commented on my issue, not being able to answer to his email.

Thank you in advance

[Liam Green · Accepted solution]

Hi @Monica Ferrer 

If a customer replies to the notification email then it should add that comment to the ticket.

Alternatively, you could change the wording of the notification to ask people not to reply and to visit your portal instead.

There is no way to prevent replies though.

Hope that helps

Liam

[Monica Ferrer]

Hi @Liam Green ,

Thanks for your response, I will add a comment on the notification then.

Kind regards

[Liam Green]

Hi @Monica Ferrer 

You're very welcome.

If I assisted, please feel free to 'accept' my answer above.

Thanks,

Liam