disable notifications to organizations

[Catherine Aldrich]

I looked at https://community.atlassian.com/t5/Jira-questions/How-to-disable-organizations-email-notification/qaq-p/318249 and followed the suggestions.  But, the only choices I had are Reporter and Customers Involved.  I changed it to just Reporter and this stopped notifications to others in the organization.   HOWEVER, it also stopped notifications to the assignee.  I do not see any option to have the notifications go to just the Reporter and the Assignee.

There are two places to set notifications, Notification Schema and Customer Notifications.  They don't seem to work well together.

What am I doing wrong here?  Example - for comments, in the Notification Schema, we have it set to notify the reporter and the assignee.  But, it was going to everyone in the organization.  To stop that, I followed the suggestions to change the customer notifications for comments to reporter only (the only other option is customers involved, and that was sending to everyone in the same organization).  However, after doing that, the assignee is not getting notifications.

How do I set this so it follows the Notification Schema and sends to both the assignee and the reporter (but not everyone in the organization).  I must be missing some component here.

UPDATE 8/30/2018:  It appears some agents are getting notifications.  I used the "notification helper" to check one of the users reporting they aren't getting e-mails regarding comments, and it indicates they should be receiving them, yet they are not.  I've checked their mail settings, the mail queue, etc.  Any ideas?

[Catherine Aldrich · Accepted solution]

I solved this myself.  We are new at setting this up and were experimenting with some things.  We added the agents to organizations, and thus, per this link, they were subject to the customer notification rules instead of the project notification scheme.  Per the link:  "Agents who are part of an organization, will only receive a customer notification when a request is shared with that organization. If the agent is the assignee of the ticket, they won't receive any notifications from the project's Jira notification scheme."   Since we have the customer notification set so that only the requester receives notifications, agents as assignee's were not receiving notifications.