eazyBI import data from mysql db got an error: Timer already cancelled.

[Henry Cao]

Hi Guys.

When I import data from mysql to eazybi, I got an error: Timer already cancelled.

How can i do ?

[Zane eazyBI Support · Accepted solution]

Hi @Henry Cao

It is an unusual error. In a situation like this, please contact eazyBI Support for assitance (https://eazybi.com/contact). 

I noticed you have already contacted eazyBI; it is the right way to go.

Best,

Zane / support@eazyBI.com

[Henry Cao]

Thanks @Zane eazyBI Support 

Yes, the support has helped me solve this problem. 

The solution is to upgrade the mysql database driver.

below is the key information:

1) MySQL JDBC driver : mysql-connector-java-5.1.5-bin.jar
2) MySQL Server version: 5.6.35
3) the eazyBI Advanced settings is empty

solution:

upgrade the mysql database driver to 5.1.47