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embed attachment in email message

Brian Chabot
Contributor
November 5, 2021

When my team writes a comment, the notification scheme will send a message to certain users (Reporter, Current Assignee)

When they person responds back via that email attaches a file, the file is not embedded into the comment. Instead they see this 'cid' line.

 

CURRENT OUTCOME

For example, here is how it looks to the user in email:

[cid:image001.png@01D7D0A1.71D908C0]

 

Screen Shot 2021-11-05 at 9.06.43 AM.png

 

REQUESTED OUTCOME

This appears to work fine in Cloud:

Screen Shot 2021-11-05 at 9.08.15 AM.png

 

Is there a way to have the attach show in Server just like Cloud? This would be very useful for images/screenshots.

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DEPLOYMENT TYPE
SERVER
VERSION
8.13.5
TAGS
AUG Leaders

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