enable email notification for Jira Service management

[Pietro Angileri]

Hi, I don't receive email notification for my account Jira since 17 May 2024.

I have to receive notifications for the ticketing platform, for example

The Gmail account is ok, I haven't any blacklist or spam settings.

[Andy Heinzer]

Hi @Pietro Angileri 

I found there was a suppression on your account, I have cleared this from our side.  You should be able to receive notifications from our Cloud services once again.

Andy

[Jack Brickey]

It is possible that it is blocked. I will request assistance to check.