error Jira had problems starting up

[Integrated Solutions]

Hello, we have had our helpdesk portal blocked for a couple of days. It shows us an interface with an error Jira had problems starting up
This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service. Can you tell me how to solve this problem?

Thank you,
Greeting

[Jad Jadf]

Bonjour,

J'espère que vous allez bien. J'ai rencontré le même problème, cependant, je ne parviens pas à trouver le fichier catalina.out. En revanche, je trouve cinq autres fichiers portant le même nom.

Merci,
salutation

[Dave Theodore [Coyote Creek Consulting]]

I would suggest deleting or moving the catalina.out log file, then start Jira again.  Look through this log and look at the first few lines of each stack track.  It should tell you what the problem is.

From your screenshot, it looks like the user that Jira runs as does not have read/write permission to the home directory location listed.