error release of permissions

[Suporte NetServBrasil]

we need to unlock the request type api and Satisfaction fields, when trying to unlock it we are informed that the user does not have enough privileges to perform the action, this being our general admin

[Marc - Devoteam]

Hi @Suporte NetServBrasil 

What is your intention to do with these fields, these are locked system fields.

Please describe what your need is and what your user needs to do?

[Suporte NetServBrasil]

The API integration team for opening tickets through the open system requested the release of these permissions to fix our API integration, as we are currently unable to open tickets automatically from the integration, we believe that after a Jira update

[Marc - Devoteam]

Hi @Suporte NetServBrasil 

What API are they making and what is the error they are getting?

Which user is creating the tickets in the system, does this user have the correct permissions on the system.

[Suporte NetServBrasil]

the api for connecting to the orpen system, the user who makes the communication, as far as I know is this administrator, when I told them that we had the application stopped and gave me access to the system, they told me the need to set this permission that I mentioned in the post, but the system is not allowing it to be applied

[Marc - Devoteam]

HI @Suporte NetServBrasil 

What permission do you or the user require?

The initial image you are showing is the custom fields option in the issues part of Jira administration.

[Suporte NetServBrasil]

These are the prints that Orpen staff sent and informed that they are not released

[Marc - Devoteam]

Hi @Suporte NetServBrasil 

What are the intentions of the team, these fields can't be unlocked.

These are system fields and not editable.

[Suporte NetServBrasil]

They didn't explain, they just asked for the unlock to fix the ticket opening integration, they were the ones who integrated the systems the first time and after a Jira update the integration stopped working

[Marc - Devoteam]

Hi @Suporte NetServBrasil 

What upgrade. 

Cloud is updated continuously and the fields mentioned have always been locked.

So this can't be the case right now.

Can you share what their integration setup is and the API calls they are making and which error(s) they are getting?