Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

even after replying to customer why my sla clock is not stoping in jira?

shivani shirguppi
shivani shirguppi
Contributor
August 23, 2023

i have put stop condition as "comments: for customer" in sla yet it is not working

Answer
Watch
Like Be the first to like this
247 views

1 answer

0 votes
Brant Schroeder
Brant Schroeder
Community Champion
December 12, 2023

@shivani shirguppi can you share a screenshot of the SLA configuration and a Screenshot of your workflow of the issue the SLA is not applying to?

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security