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even after replying to customer why my sla clock is not stoping in jira?

shivani shirguppi
Contributor
August 23, 2023

i have put stop condition as "comments: for customer" in sla yet it is not working

1 answer

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Brant Schroeder
Community Champion
December 12, 2023

@shivani shirguppi can you share a screenshot of the SLA configuration and a Screenshot of your workflow of the issue the SLA is not applying to?

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