facing issue while connecting database to my licensed jira instance

[Sibghat Abbasi]

Hello

I'd like to seek help from the Jira community. I've been using a free Jira instance with an H2 database, but I've recently obtained a license for the instance. Now, I want to connect it to a SQL database. However, when I attempt to connect, my database is not listed

[Dirk Ronsmans]

Hey @Sibghat Abbasi ,

The procedure to change database format is listed here:

https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html

Can you elaborate a bit on where you are encountering issues? A screenshot is also helpful if you can

[Rebekka Heilmann (viadee)]

Hello @Sibghat Abbasi and welcome to the Community,

could you provide some more details? The database is not listed where? Are you hosting on Windows or Linux?