filter to see tickets that are closed but missed a status

[Michael Littlewood]

I trying to build a filter to see any tickets in a date range that missed a status 

so list tickets in this date range that did not get QA ed and right to UAT etc

I want to see whos following the process and whos not 

[Daniel Ebers · Accepted solution]

Hi Michael,

without wanting to look overly smart and while this is surely only stating the obvious I just wanted to say if you can adjust workflows in a way that prevent transitions like that - enforcing users to go through QA.

I assume at the moment there are transitions from many (all?) status to many status (all?) possible.

Using Validators and/or Conditions you could also create transitions where a special team is allowed to do a transition directly but others have to follow a defined workflow.

Cheers,
Daniel

[Michael Littlewood]

Thank you that is where I am heading I want to be able to saw management the issue the where and the who, I feel its better to come with the solution as well as the problem, I knew some of the devs where missing a step, my first task was to find out how much. 

Its a work in progress 

Thank you for all the help 

now I am looking for QA SOPs to help me build a processes from scratch. 

Regards Mike

[Ollie Guan · Accepted solution]

Hi @Michael Littlewood ,

The "CHANGED" operator is used to find issues that have a value that had changed for the specified field.

status = closed and status was not in (QA,UAT)

https://support.atlassian.com/jira-service-management-cloud/docs/advanced-search-reference-jql-operators/

[Michael Littlewood]

Your been a great help thank you so much, 

Regards Mike