how do i find out why one of my users isnt recieving email updates to issues

[Ki Currie]

One of my clients tells me that she has never recieved a notification for updates on tickets they raise. i can see that notifications are coming through for the opening of tickets as they are coming to me every time, but this customer has said she has never recieved any update emails. 

yes she has checked her spam/ junk with no luck. 

can someone log in to see what might be blocking these updates being sent? 

[Jack Brickey]

the first thing to check is what the Notification Helper says. Select an issue for which you feel she should be receiving a notification and select Admin > Notification Helper. 

[Ki Currie]

i have gone into the notification scheme and made sure that the writer should be included in all notifications for updates. 

[Jack Brickey]

ok. but what did the Notification Helper say?

[Ki Currie]

it said that the writer ( i assume this means the person who creates the ticket) is included in all of the notifications. 

[Thomas Schlegel]

Have you double-checked the email-address of the user? Maybe there's a typo.

[Ki Currie]

the email is correct