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that is because your questions are not specific enough. but let me try to answer...
"you click on the assignee field and type in their name"
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You need the permission to assign issues and those you want to assign have to have the permission a assignable users. It is all controlled in the permission scheme.
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Do they need to be added as Creatores to the JPD product? At the moment I can't assign anyone who is a contributor only.
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