how to create and generate a report for the service desk
i'm on cloud test environment, i would like to create a reports about total number of tickets by agent, requester and overdue
Hi @JIRA,
Perhaps not Reports, however you could set up a dashboard with the following gadgets;
Save a filter that pulls in all issues in the relevant JSD project
Project = JSD_Project
And another similar to this;
Project = JSD_Project AND (duedate <= now() or duedate is EMPTY)
With the settings in the above gadgets you can edit the axis to tailor the following;
Two-dimensional Issue Statistics
Issues Statistics
Hope this helps
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